Current Customers

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SoCal Office Customer Care

customer-care

We’re here when you need us… And even when you don’t.

Let’s face it, office equipment malfunctions can easily ruin a productive workday. SoCal Office Technologies understands the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP. 

  • Trained, local Customer Care Center Helpdesk Analysts resolve issues over the phone, often resulting in immediate resolution.
  • Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime.
  • Experienced technicians undergo extensive in-house training as well as factory training and certification.
  • SoCal Office Technologies’ technicians have a full vehicle & local branch inventory, ensuring that equipment is repaired on the first visit 95% of the time.
  • Automated dispatching system along with mobile technology, allows your service call to be paged immediately to the service technician.
  • Live remote technical support using ‘Go to Assist’  allows a Customer Care Helpdesk Analyst to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.
  • The Xerox online product knowledge base is a 24/7 self-help troubleshooting resource.

Browse the information on the right side for more Customer Options

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