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SoCal Office Customer Care
We’re here when you need us… And even when you don’t.
Let’s face it, office equipment malfunctions can easily ruin a productive workday. SoCal Office Technologies understands the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP.
Trained, local Customer Care Center Helpdesk Analysts resolve issues over the phone, often resulting in immediate resolution.
Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime.
Experienced technicians undergo extensive in-house training as well as factory training and certification.
SoCal Office Technologies’ technicians have a full vehicle & local branch inventory, ensuring that equipment is repaired on the first visit 95% of the time.
Automated dispatching system along with mobile technology, allows your service call to be paged immediately to the service technician.
Live remote technical support using ‘Go to Assist’ allows a Customer Care Helpdesk Analyst to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.
The Xerox online product knowledge base is a 24/7 self-help troubleshooting resource.
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