Customer Service

Transforming the Way You Work

Our Customers Are Our Priority

The goal at SoCal Office Technologies is to provide an unsurpassable customer service experience with every interaction with us

Account Management

  • We have assigned a dedicated Contract Administrator to your company who is committed to offering you the best solution to your productivity needs.
  • Obtaining meter reads (electronically is best) to ensure precise billing

Local Call Center and Help Desk Support

  • SoCal Office’s highly trained team of Customer Service Representatives provides a total solution — insuring that equipment is operating at peak performance levels.

Total Solutions Service means:

  • Determine problem
  • Offer assistance over the phone to get you operating
  • Give an estimated arrival time
  • Responding within four hours average for down systems
  • Fix the problem correctly the first time
  • Check for additional problems

Professional Customer Training

  • SoCal Office’s factory-certified trainers will be available to train and assist your employees in the use of new equipment and document management tools. Any questions or service needs will be addressed promptly and comprehensively. We encourage our customers to come to us as often as they need assistance
    • Equipment Overview
    • Walk Up Training
    • Hands on Demonstration
    • Print Driver Properties
    • Facsimile Training
    • Order Supplies
    • Place a Service Call
    • Online Services

Experienced Technicians

  • Technicians are highly trained and skilled for our devices
  • Equipped and prepared with many parts on hand to fix machines on the first visit

 

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